Senior Mobile Expert: Elite Service & Tech Solutions

T-Mobile; Riverdale (UT); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Health insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will work with peers in Customer Service and Engineering to resolve customer pain points and contribute to a one-stop solution.

You will receive curated training and ongoing development to grow within a team-based, performance-driven environment. The role emphasizes in-store product knowledge, sales excellence, and collaboration across departments to ensure the

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert or Account Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become a SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical thinking

Customer service

Multitasking

Product knowledge

Sales

Task management

Teamwork orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will work with peers in Customer Service and Engineering to resolve customer pain points and contribute to a one-stop solution.

You will receive curated training and ongoing development to grow within a team-based, performance-driven environment. The role emphasizes in-store product knowledge, sales excellence, and collaboration across departments to ensure the