Senior Mobile Expert — Elite Tech & Customer Experience

T-MOBILE USA, Inc.; Killeen (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Medical insurance

Dental and vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our Experience stores in Texas.

The role focuses on delivering best-in-class customer service while applying retail expertise to solve customer needs, leveraging new tools and a product roadmap tailored to the location. The position offers curated training, ongoing development, and a team-based culture that recognizes contributions to store results and customer experience.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).
• Excellent communication, problem solving, and customer service skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Troubleshooting

Teamwork

Critical Thinking

Time Management

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our Experience stores in Texas.

The role focuses on delivering best-in-class customer service while applying retail expertise to solve customer needs, leveraging new tools and a product roadmap tailored to the location. The position offers curated training, ongoing development, and a team-based culture that recognizes contributions to store results and customer experience.