Senior Mobile Expert — Customer Experience Leader

T-Mobile; Liberty (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores, integrating retail expertise with new systems and a product roadmap designed for these locations.

You will resolve complex inquiries in a single interaction, leverage digital tools, and work with Customer Service and Engineering peers to drive sales and satisfaction. The role offers structured training, development opportunities, and a team-based culture that values contribution to

Qualifications

• High school diploma or GED required.
• Retail experience (12+ months) preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge to act as SME for all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

18+ years

Authorized to work in US

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores, integrating retail expertise with new systems and a product roadmap designed for these locations.

You will resolve complex inquiries in a single interaction, leverage digital tools, and work with Customer Service and Engineering peers to drive sales and satisfaction. The role offers structured training, development opportunities, and a team-based culture that values contribution to