Senior Mobile Expert — Elite Store Experience Leader

T-Mobile; Glen Moore (PA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Job summary

T-Mobile is seeking Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools, work with peers from Customer Service and Engineering, and contribute to a one-stop resolution for customer needs while advancing through curated training and development programs.

The role emphasizes a team-based culture with opportunities for sales and service excellence, in a dynamic retail setting with career growth potential across T-Mobile’s

Qualifications

• Strong customer service skills and energy to create a world-class shopping experience.
• Retail sales experience in high-volume environments.
• Excellent organization, multitasking, and attention to detail.
• Ability to acclimate staff to local event environments and perform math with calculators.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and digital tools.
• Complete ongoing training to become a SME for T-Mobile within stores.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a culture of sales and service.

Skills

Customer Service

Retail Sales

Organization

Training

Mathematics

Certification

Education

High School Diploma/GED

Job description

T-Mobile is seeking Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools, work with peers from Customer Service and Engineering, and contribute to a one-stop resolution for customer needs while advancing through curated training and development programs.

The role emphasizes a team-based culture with opportunities for sales and service excellence, in a dynamic retail setting with career growth potential across T-Mobile’s