Senior Mobile Expert — Elite In-Store Experience

T-Mobile; Tacoma (WA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401(k)

Stock grants

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You’ll use new systems and tools to solve customer needs from research to resolution and contribute to a product roadmap built for these locations.

You’ll train with a tailored curriculum, work with peers in Customer Service and Engineering, and join a team-driven culture that rewards both experience delivery and store performance. Grow and be unstoppable.

Qualifications

• High School Diploma or GED required.
• 12+ months in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems.
• Completes ongoing training to act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You’ll use new systems and tools to solve customer needs from research to resolution and contribute to a product roadmap built for these locations.

You’ll train with a tailored curriculum, work with peers in Customer Service and Engineering, and join a team-driven culture that rewards both experience delivery and store performance. Grow and be unstoppable.