Senior Mobile Expert — Elite Service & Tech Sales

T-Mobile US Inc.; Palm Harbor (FL); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will use new systems and tools to solve customer needs from research to resolution, aligning with a product roadmap designed for these locations.

The role emphasizes collaboration with Customer Service and Engineering to deliver top-notch sales and service experiences, with curated training and ongoing development to support growth.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ Mos. Neighborhood Mobile Expert.
• Care: Elite Expert, Account Care
• Care: Elite Expert, Technical Care

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Customer service

Sales

Problem solving

Multi-tasking

Teamwork

Math

Training

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You will use new systems and tools to solve customer needs from research to resolution, aligning with a product roadmap designed for these locations.

The role emphasizes collaboration with Customer Service and Engineering to deliver top-notch sales and service experiences, with curated training and ongoing development to support growth.