Senior Mobile Expert: Elite Service & Tech Solutions

T-Mobile US Inc.; Lewiston (ID); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Stock grants

Stock purchase plan

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store. You will use new systems and tools to resolve customer needs from research to resolution, while leveraging a product roadmap designed for these locations.

The role emphasizes teamwork and ongoing development, with curated training to enhance expertise and drive outstanding sales and service experiences in a customer’s lifetime.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months as Neighborhood Mobile Expert preferred.
• Care roles: Elite Expert, Account Care preferred.
• Care roles: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store. You will use new systems and tools to resolve customer needs from research to resolution, while leveraging a product roadmap designed for these locations.

The role emphasizes teamwork and ongoing development, with curated training to enhance expertise and drive outstanding sales and service experiences in a customer’s lifetime.