Senior Mobile Expert — Elite Retail & Solutions

T-Mobile US Inc.; Palm Harbor (FL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for Sr Mobile Expert roles in our Experience stores in the United States.

The role focuses on delivering best-in-class customer service, leveraging retail expertise, and working with a product roadmap and training curriculum to grow expertise and drive store success. Responsibilities include selling products and services, resolving customer issues in one interaction, and maintaining current knowledge through ongoing training.

Qualifications

• High School Diploma/GED is required.
• Retail experience in a high-volume environment is required.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Retail Sales

Customer Service

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for Sr Mobile Expert roles in our Experience stores in the United States.

The role focuses on delivering best-in-class customer service, leveraging retail expertise, and working with a product roadmap and training curriculum to grow expertise and drive store success. Responsibilities include selling products and services, resolving customer issues in one interaction, and maintaining current knowledge through ongoing training.