Senior Mobile Expert — Elite Service & Tech Solutions

T-Mobile US Inc.; Union (NJ); On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise.

The role involves solving customer issues with new systems, collaborating with Customer Service and Engineering, and participating in a curated training program designed for growth. Responsibilities include recommending products, resolving issues in one interaction, and continuously enhancing knowledge to serve customers effectively.

Qualifications

• High School Diploma or GED required.
• Retail/mobile experience preferred.
• Care: Elite Expert / Account Care experience preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates with team to build a strong sales and service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise.

The role involves solving customer issues with new systems, collaborating with Customer Service and Engineering, and participating in a curated training program designed for growth. Responsibilities include recommending products, resolving issues in one interaction, and continuously enhancing knowledge to serve customers effectively.