Senior Mobile Expert: Elite Retail & Service Lead

T-Mobile; Newark (DE); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and up to 12 paid holidа

Paid parental and family leave

Tuition assistance

Short- and long-term disability

Voluntary life insurance

Zusammenfassung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to join our company-owned Experience stores, delivering best-in-class customer service while leveraging retail expertise.

You will work with teams across Customer Service and Engineering, using new systems and tools to solve customer pain points and contribute to our one-stop resolution approach. The role includes curated training, a growth-focused environment, and a culture that rewards store results.

Qualifikationen

• High School Diploma or GED is required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED (Required)

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to join our company-owned Experience stores, delivering best-in-class customer service while leveraging retail expertise.

You will work with teams across Customer Service and Engineering, using new systems and tools to solve customer pain points and contribute to our one-stop resolution approach. The role includes curated training, a growth-focused environment, and a culture that rewards store results.