Senior Mobile Expert — Elite Service & Growth Path

T-Mobile US Inc.; Lancaster (Lancaster County); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for its Experience stores to deliver best-in-class customer service while leveraging retail expertise. You will use new systems and tools, participate in a curated training curriculum, and collaborate with peers and engineers to resolve customer pain points efficiently.

The role emphasizes every-employee engagement, ongoing development, and a strong, team-based culture focused on sales and service excellence. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert experience.
• Care: Elite Expert, Account Care and Technical Care familiarity.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Customer service

Retail sales

Organization

Training

Math proficiency

Certification

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for its Experience stores to deliver best-in-class customer service while leveraging retail expertise. You will use new systems and tools, participate in a curated training curriculum, and collaborate with peers and engineers to resolve customer pain points efficiently.

The role emphasizes every-employee engagement, ongoing development, and a strong, team-based culture focused on sales and service excellence. Equal opportunity employer.