Senior Mobile Expert: Elite In-Store Tech & Service

T-Mobile US Inc.; Everett (WA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off and up to 12 paid holid­

Paid holidays

Paid parental and family leave

Tuition assistance

Job summary

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying strong retail knowledge.

This role works in company-owned Experience stores to attract new customers and serve existing ones, using new systems and tools and a curated training program designed to accelerate expertise and growth. You will collaborate with Customer Service and Engineering teams to create a one-stop solution for customer pain points, leveraging a team-based culture that rewards

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)
• Communication (Required)
• Critical Thinking (Required)
• Customer Service (Required)
• Multitasking (Required)
• Product Knowledge (Required)
• Sales (Required)
• Task Management (Required)
• Teamwork Orientation (Required)
• Troubleshooting (Required)
• Travel: No

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical thinking

Customer service

Multitasking

Product knowledge

Sales

Task management

Teamwork orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying strong retail knowledge.

This role works in company-owned Experience stores to attract new customers and serve existing ones, using new systems and tools and a curated training program designed to accelerate expertise and growth. You will collaborate with Customer Service and Engineering teams to create a one-stop solution for customer pain points, leveraging a team-based culture that rewards