Senior Mobile Expert - In-Store Tech & Service Leader

T-Mobile USA, Inc.; Washington; On-site; USD 45,000 - 75,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will work with peers in Customer Service and Engineering to solve customer issues, leveraging new systems, tools, and a product roadmap designed for these locations.

As a Sr Mobile Expert you will receive curated training and ongoing development to excel in sales and service, while contributing to a culture that rewards experience and store results.

Qualifications

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop knowledge to act as SME in all things T-Mobile.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Sales

Customer service

Retail expertise

Digital tools

Tools

In-store systems

Digital tools

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will work with peers in Customer Service and Engineering to solve customer issues, leveraging new systems, tools, and a product roadmap designed for these locations.

As a Sr Mobile Expert you will receive curated training and ongoing development to excel in sales and service, while contributing to a culture that rewards experience and store results.