Senior Mobile Expert: Elite Store Service & Tech

T-Mobile; Cherry Hill Township (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Paid time off and holidays

Job summary

Sr Mobile Expert at T-Mobile plays a pivotal role in delivering best-in-class customer service while leveraging retail expertise in our company-owned Experience stores. You will work with new systems and a product roadmap built for these locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points and provide top-tier service.

The role includes curated training and ongoing development in a team-based culture that rewards contribution to store results

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

Sr Mobile Expert at T-Mobile plays a pivotal role in delivering best-in-class customer service while leveraging retail expertise in our company-owned Experience stores. You will work with new systems and a product roadmap built for these locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points and provide top-tier service.

The role includes curated training and ongoing development in a team-based culture that rewards contribution to store results