Senior Mobile Expert: Elite Service & Solutions

T-MOBILE USA, Inc.; Lanham (MD); Sur place; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off and paid holidays

Parental and family leave

Commuter and transit programs

Résumé du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will leverage retail expertise, work with peers in Customer Service and Engineering, and help create a one-stop resolution for customer needs with new tools and product roadmaps.

You will receive curated training and ongoing development in a team-based culture that rewards performance, aiming to deliver the best sales and service experiences in a customer's lifetime.

Qualifications

• Strong in-person customer service and sales skills required.
• Retail experience preferred; familiarity with in-store systems and product knowledge.
• Ability to research and resolve customer issues with efficiency.

Responsabilités

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Connaissances

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Formation

High School Diploma/GED

Description du poste

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will leverage retail expertise, work with peers in Customer Service and Engineering, and help create a one-stop resolution for customer needs with new tools and product roadmaps.

You will receive curated training and ongoing development in a team-based culture that rewards performance, aiming to deliver the best sales and service experiences in a customer's lifetime.