Senior Mobile Expert — Elite Customer Experience & Sales

T-Mobile US Inc.; Colorado Springs (CO); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Stock grants

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for its company-owned Experience stores to deliver best-in-class customer service and retail expertise.

You will work with customer service and engineering peers to resolve customer pain points, using new systems, tools, and a dedicated training curriculum designed to grow your expertise. The role emphasizes a team-based culture focused on delivering the best sales and service experiences in a customer's lifetime, with opportunities for growth and

Qualifications

• Communication skills required.
• Critical thinking required.
• Customer service experience required.
• Multitasking abilities required.
• Product knowledge essential.
• Sales experience required.
• Strong task management skills.
• Teamwork orientation required.
• Troubleshooting abilities required.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for its company-owned Experience stores to deliver best-in-class customer service and retail expertise.

You will work with customer service and engineering peers to resolve customer pain points, using new systems, tools, and a dedicated training curriculum designed to grow your expertise. The role emphasizes a team-based culture focused on delivering the best sales and service experiences in a customer's lifetime, with opportunities for growth and