Senior Mobile Expert - Elite Customer & Tech Specialist

T-Mobile US Inc.; Colorado Springs (CO); Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Zusammenfassung

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You’ll resolve issues, apply retail knowledge, and collaborate with Customer Service and Engineering to create a one-stop resolution for customer pain points. You’ll participate in curated training, leverage new systems and tools, and contribute to a team culture that rewards sales and service excellence.

Qualifikationen

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Ausbildung

High School Diploma/GED (Required)

Jobbeschreibung

T-Mobile US Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores.

You’ll resolve issues, apply retail knowledge, and collaborate with Customer Service and Engineering to create a one-stop resolution for customer pain points. You’ll participate in curated training, leverage new systems and tools, and contribute to a team culture that rewards sales and service excellence.