Senior Mobile Expert: Elite Customer Experience

tmobile; Norfolk (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores.

You will use in-store systems and digital tools to resolve customer needs, while applying retail expertise and contributing to a one-stop resolution approach. You will participate in curated training, collaborate with teams across Customer Service and Engineering, and help drive sales and service excellence in a dynamic, team-driven environment.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred or similar experience.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores.

You will use in-store systems and digital tools to resolve customer needs, while applying retail expertise and contributing to a one-stop resolution approach. You will participate in curated training, collaborate with teams across Customer Service and Engineering, and help drive sales and service excellence in a dynamic, team-driven environment.