Senior Mobile Expert: Elevate Service & Growth

T-Mobile; Shawnee (KS); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

Experience Experts at T-Mobile are frontline retail professionals delivering best-in-class customer service while leveraging their store and product knowledge. You’ll work in a company-owned Experience store to resolve customer needs using new systems and tools, with a product roadmap tailored for these locations and ongoing, curated training to grow your expertise.

You'll join a team-driven culture that rewards contributions to store results, sales, and service excellence.

Qualifications

• High School Diploma or GED required.
• 12+ months of mobile sales or equivalent experience.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME for T-Mobile products and services.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.
• Measures success by resolving sales and customer service pain points.

Skills

Customer service

Retail sales

Multi-tasking

Communication

Product knowledge

Education

High School Diploma/GED (Required)

Tools

In-store systems

Digital tools

POS systems

Job description

Experience Experts at T-Mobile are frontline retail professionals delivering best-in-class customer service while leveraging their store and product knowledge. You’ll work in a company-owned Experience store to resolve customer needs using new systems and tools, with a product roadmap tailored for these locations and ongoing, curated training to grow your expertise.

You'll join a team-driven culture that rewards contributions to store results, sales, and service excellence.