Senior Mobile Experience Expert — Retail Tech Lead

T-Mobile; Covington (WA); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical/dental/vision insurance

Descripción de la vacante

Experience Experts at T-Mobile deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores. They use new systems and tools to solve customer needs from research to resolution, and participate in a product roadmap crafted for these locations.

This role brings together Experts and Leaders to create a one-stop resolution point for customer pain points. Candidates receive curated training and ongoing development, supporting growth in a team-based

Formación

• Retail sales experience in high-volume environments.
• Strong organization, multitasking, communication, and attention to detail.
• Willing to pursue and complete required certifications.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build and contribute to a culture of sales and service.

Conocimientos

Retail Sales

Multi-tasking

Communication

Math

Certifications

Educación

High School Diploma/GED

Descripción del empleo

Experience Experts at T-Mobile deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores. They use new systems and tools to solve customer needs from research to resolution, and participate in a product roadmap crafted for these locations.

This role brings together Experts and Leaders to create a one-stop resolution point for customer pain points. Candidates receive curated training and ongoing development, supporting growth in a team-based