Senior Mobile Experience Specialist

T-Mobile; Monterey (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays

Parental leave

Transit discounts

Job summary

Experience Experts at T-Mobile deliver best-in-class customer service while applying retail expertise in company-owned stores. They work with new systems and a product roadmap to solve customer needs from research to resolution, collaborating with Customer Service and Engineering for a one-stop solution.

Training is tailored to grow expertise and leadership within a team-driven culture. This role emphasizes solving pain points in a fast-paced environment, using in-store and digital tools, with

Qualifications

• High School Diploma or GED required.
• 12+ months tenure in Mobile Expert (Neighborhood/Signature), Elite Account Expert or Elite Tech Expert required.
• Strong customer service skills and ability to deliver a world-class shopping experience.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Customer service

Retail sales

Communication

Team collaboration

Problem solving

Multi-tasking

Attention to detail

Training

Education

High School Diploma/GED

Tools

In-store systems

Digital tools

Job description

Experience Experts at T-Mobile deliver best-in-class customer service while applying retail expertise in company-owned stores. They work with new systems and a product roadmap to solve customer needs from research to resolution, collaborating with Customer Service and Engineering for a one-stop solution.

Training is tailored to grow expertise and leadership within a team-driven culture. This role emphasizes solving pain points in a fast-paced environment, using in-store and digital tools, with