Senior Mobile Expert - Elevate Customer Experience & Tech

T-Mobile; Littleton (CO); On-site; USD 66,000 - 73,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Building Benefits

Flexible Spending Account

Mobile/Home Internet Discounts

Commuter Benefits

Job summary

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores. You’ll use new systems and tools for solving customer needs, participate in a product roadmap for stores, and collaborate with peers in Customer Service and Engineering to resolve issues efficiently.

You’ll receive curated training and ongoing development in a team-focused culture that rewards service and store results, setting you up for success

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores. You’ll use new systems and tools for solving customer needs, participate in a product roadmap for stores, and collaborate with peers in Customer Service and Engineering to resolve issues efficiently.

You’ll receive curated training and ongoing development in a team-focused culture that rewards service and store results, setting you up for success