Senior Mobile Expert: Elevate Sales & Service

T-Mobile; Thornton (CO); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Health benefits

Job summary

T-Mobile is seeking a Sr Mobile Expert to join our Experience stores in a customer-first environment. You will act as a SME, leveraging new systems and tools to resolve service requests and drive exceptional retail experiences.

You will collaborate with peers in Customer Service and Engineering to deliver best-in-class solutions, while participating in a curated training program for ongoing growth. This role emphasizes team-based performance, sales excellence, and the ability to adapt to

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert to join our Experience stores in a customer-first environment. You will act as a SME, leveraging new systems and tools to resolve service requests and drive exceptional retail experiences.

You will collaborate with peers in Customer Service and Engineering to deliver best-in-class solutions, while participating in a curated training program for ongoing growth. This role emphasizes team-based performance, sales excellence, and the ability to adapt to