Senior Mobile Expert — Elevate In-Store Customer Experience

T-Mobile; Harrisonburg (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Stock Grants

401(k) Plan

Paid Time Off

Job summary

T-Mobile seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You’ll use new systems and tools to resolve needs from research to resolution, collaborating with peers in Customer Service and Engineering to create a one-stop solution.

Training will enhance your expertise and growth within a team-focused culture. Expect comprehensive benefits, stock grants, and opportunities to advance while helping customers choose the right products and

Qualifications

• High school diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME-level knowledge of T-Mobile.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos Neighborhood Mobile Expert

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile seeks a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You’ll use new systems and tools to resolve needs from research to resolution, collaborating with peers in Customer Service and Engineering to create a one-stop solution.

Training will enhance your expertise and growth within a team-focused culture. Expect comprehensive benefits, stock grants, and opportunities to advance while helping customers choose the right products and