Senior Mobile Expert - Elevate CX, Stock Grants & Growth

tmobile; Tukwila (WA); Presencial; USD 47.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Med/Dental/Vision Insurance

401(k) Plan

Employee stock grants

Paid time off & holidays

Descripción de la vacante

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You will resolve customer needs from research to resolution, using new systems and a product roadmap designed for these locations.

This role blends retail expertise with engineering collaboration to drive superior customer experiences. The position includes curated training, development opportunities, and a team-based culture that rewards store results.

Formación

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You will resolve customer needs from research to resolution, using new systems and a product roadmap designed for these locations.

This role blends retail expertise with engineering collaboration to drive superior customer experiences. The position includes curated training, development opportunities, and a team-based culture that rewards store results.