Senior Mobile Expert – Elevate Customer Experience

T-MOBILE USA, Inc.; Grand Rapids (MI); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for its Experience stores to deliver best-in-class customer service while leveraging retail expertise.

The role involves working with a team of Experts and Leaders across Customer Service and Engineering to resolve customer pain points and drive sales. The position includes curated training, a focus on growth, and a paid incentive structure alongside base pay.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge to act as SME in all things T-Mobile.
• Leveraging digital tools in interactions and onboarding.
• Collaborate to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Troubleshooting

Critical Thinking

Teamwork Orientation

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for its Experience stores to deliver best-in-class customer service while leveraging retail expertise.

The role involves working with a team of Experts and Leaders across Customer Service and Engineering to resolve customer pain points and drive sales. The position includes curated training, a focus on growth, and a paid incentive structure alongside base pay.