Senior Mobile Expert - Elevate Customer Experience

tmobile; Bayonne (NJ); On-site; USD 36,000 - 52,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will work with new systems and a roadmap designed for locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points. The role offers curated training, development opportunities, and a team-based culture that rewards both experience and store results.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores.

You will work with new systems and a roadmap designed for locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points. The role offers curated training, development opportunities, and a team-based culture that rewards both experience and store results.