Senior Mobile Expert — Elevate Customer Experience

T-Mobile USA; Fort Collins (CO); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Employee stock grants

Paid time off

Stock purchase plan

12 paid holidays

Job summary

T-Mobile USA is seeking a Sr Mobile Expert to deliver best-in-class customer service with strong retail expertise in our company-owned Experience stores. You will engage customers, leverage new tools, and collaborate with teammates across Customer Service and Engineering to resolve issues and drive sales.

Ongoing, curated training supports your growth within a team-focused culture. The role emphasizes hands-on product knowledge, multitasking, and a commitment to top-tier service as part of a

Qualifications

• High School Diploma/GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge of T-Mobile.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Sr Mobile Expert to deliver best-in-class customer service with strong retail expertise in our company-owned Experience stores. You will engage customers, leverage new tools, and collaborate with teammates across Customer Service and Engineering to resolve issues and drive sales.

Ongoing, curated training supports your growth within a team-focused culture. The role emphasizes hands-on product knowledge, multitasking, and a commitment to top-tier service as part of a