Senior Mobile Expert: Elevate Service & Tech Solutions

T-MOBILE USA, Inc.; Farmington (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise.

You will work at company-owned Experience stores, using new systems and tools to resolve customer needs and contribute to a product roadmap for these locations. You will be trained with curated curricula to enhance expertise, collaborating with Customer Service and Engineering teams to create a one-stop resolution experience.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced retail environment.
• Knowledge of products and services to tailor solutions.
• Willingness to learn and adapt to new tools and systems.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise.

You will work at company-owned Experience stores, using new systems and tools to resolve customer needs and contribute to a product roadmap for these locations. You will be trained with curated curricula to enhance expertise, collaborating with Customer Service and Engineering teams to create a one-stop resolution experience.