Senior Mobile Expert: Elevate Customer Experience

T-Mobile USA; City of Rochester (NY); On-site; USD 33,000 - 47,000; Full time

Job summary

T-Mobile USA in the United States is seeking a Sr Mobile Expert to deliver best-in-class sales and service at our stores. You will use new systems and tools to resolve customer issues, collaborate with customer service and engineering, and contribute to a one-stop resolution approach.

You will receive curated training and ongoing development in a team-driven environment, with a focus on experience excellence and growth opportunities in a store setting.

Qualifications

• High School Diploma or GED is required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA in the United States is seeking a Sr Mobile Expert to deliver best-in-class sales and service at our stores. You will use new systems and tools to resolve customer issues, collaborate with customer service and engineering, and contribute to a one-stop resolution approach.

You will receive curated training and ongoing development in a team-driven environment, with a focus on experience excellence and growth opportunities in a store setting.