Senior Mobile Expert: Elevate Customer Experience & Solutions

tmobile

Port Richey (FL)

On-site

USD 60,000 - 70,000

Full time

4 days ago

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Benefits offered by this job

Stock grant

401(k)

Paid time off

Holiday pay

Medical insurance

Dental & vision

Job summary

T-Mobile's Sr Mobile Expert role in our Experience stores focuses on delivering best-in-class customer service while leveraging retail expertise and new product roadmaps. This position supports a one-stop resolution approach for customer needs, using in-store systems and digital tools to drive sales and service excellence.

Candidates should be 18+ and legally allowed to work in the United States. Training is provided to develop expertise and leadership alongside a collaborative team culture that

Qualifications

High School Diploma or GED required.
Retail sales experience preferred.
Strong customer service and sales skills.
Ability to learn new systems and tools.

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Consistently leverages digital tools in interactions and onboarding.
Works collaboratively to build and contribute to a culture of sales and service.

Skills

Customer Service

Sales Skills

Problem Solving

Team Collaboration

Adaptability

Education

High School Diploma/GED

Job description

Candidates should be 18+ and legally allowed to work in the United States. Training is provided to develop expertise and leadership alongside a collaborative team culture that

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