Senior Mobile Expert: Elevate Customer Experience

T-MOBILE USA, Inc.; Port Richey (FL); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays (12)

Medical, dental and vision insurance

Parental and family leave

Tuition assistance

Job summary

At T-Mobile, a Sr Mobile Expert delivers best-in-class customer service with retail expertise in company-owned Experience stores. You will work with new systems and tools to resolve customer needs from research to resolution, contributing to a product roadmap for locations and training curricula for ongoing development.

The role emphasizes team collaboration, learning, and a one-stop resolution approach to sales and service with a focus on Un-carrier values and growth opportunities.

Qualifications

• High School Diploma/GED required.
• Retail 12+ months experience in a neighborhood mobile/tech environment.
• Legally authorized to work in the United States.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Retail Sales

Customer Service

Problem Solving

Communication

Multi-tasking

Team Collaboration

Education

High School Diploma/GED

Tools

POS systems

Job description

At T-Mobile, a Sr Mobile Expert delivers best-in-class customer service with retail expertise in company-owned Experience stores. You will work with new systems and tools to resolve customer needs from research to resolution, contributing to a product roadmap for locations and training curricula for ongoing development.

The role emphasizes team collaboration, learning, and a one-stop resolution approach to sales and service with a focus on Un-carrier values and growth opportunities.