Senior Mobile Expert & Customer Solutions Leader

T-Mobile; Wichita (KS); On-site; USD 90,922,000 - 96,432,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile is hiring in Wichita for Sr Mobile Expert to deliver best-in-class customer service and retail experience. You’ll work with new systems and a product roadmap designed for Experience stores, collaborating with Customer Service and Engineering to resolve customer pain points.

You’ll receive curated training and ongoing development to grow expertise, driving sales and service excellence in a team-based environment. Opportunities for growth and strong benefits are core to this role.

Qualifications

• High School Diploma or GED required.
• Retail experience preferred; Neighborhood Mobile Expert or similar role.
• Care: Elite Expert/Account Care experience preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently uses digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is hiring in Wichita for Sr Mobile Expert to deliver best-in-class customer service and retail experience. You’ll work with new systems and a product roadmap designed for Experience stores, collaborating with Customer Service and Engineering to resolve customer pain points.

You’ll receive curated training and ongoing development to grow expertise, driving sales and service excellence in a team-based environment. Opportunities for growth and strong benefits are core to this role.