Senior Mobile Expert & Customer Experience Lead

T-Mobile; Meridian (ID); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Sr Mobile Expert in our company-owned Experience stores to deliver best-in-class customer service while applying retail expertise. You will work with new systems and tools and contribute to a location-specific product roadmap, collaborating with Customer Service and Engineering to resolve issues.

We provide unique training, a team-based culture, and opportunities for growth. This full-time role offers a competitive base pay, annual incentives, stock grants, and access to

Qualifications

• High School Diploma or GED required.
• Retail experience in mobile/existing customer service preferred.
• Strong communication and problem-solving abilities.
• Ability to multi-task in a fast-paced store environment.
• Familiarity with product knowledge and sales techniques.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store and digital tools.
• Completes ongoing training to develop SME-level knowledge of T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to foster a sales-and-service culture.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile is seeking a Sr Mobile Expert in our company-owned Experience stores to deliver best-in-class customer service while applying retail expertise. You will work with new systems and tools and contribute to a location-specific product roadmap, collaborating with Customer Service and Engineering to resolve issues.

We provide unique training, a team-based culture, and opportunities for growth. This full-time role offers a competitive base pay, annual incentives, stock grants, and access to