Senior Mobile Expert & Customer Experience Leader

T-Mobile; Hanover (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Annual stock grant

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Discounts on mobile service

Job summary

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You will work with peers across Customer Service and Engineering to resolve customer pain points using new systems and tools, while contributing to a roadmap for in-store experiences.

The role includes ongoing training to enhance expertise, competitive pay with a base hourly rate, and opportunities for stock grants and employee benefits.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Must be 18 years or older and legally eligible to work in the United States.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to foster a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service at our company-owned Experience stores. You will work with peers across Customer Service and Engineering to resolve customer pain points using new systems and tools, while contributing to a roadmap for in-store experiences.

The role includes ongoing training to enhance expertise, competitive pay with a base hourly rate, and opportunities for stock grants and employee benefits.