Senior Mobile Expert — Elite Customer Care & Tech Sales

T-Mobile; Mountain View (CA); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Mobile service discounts

Job summary

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will handle customer needs from research to resolution using new systems, tools, and a product roadmap designed for these locations.

You will participate in curated training to grow expertise, collaborating with peers in Customer Service and Engineering to create a one-stop resolution for customer pain points. Growth and recognition are part of a team-based culture.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will handle customer needs from research to resolution using new systems, tools, and a product roadmap designed for these locations.

You will participate in curated training to grow expertise, collaborating with peers in Customer Service and Engineering to create a one-stop resolution for customer pain points. Growth and recognition are part of a team-based culture.