Senior Mobile Expert — Customer-Obsessed Tech Leader

T-Mobile; Aurora (CO); On-site; USD 65,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock grants

Paid time off

Job summary

T-Mobile Experience stores in Colorado seek a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise. You’ll use new systems and a product roadmap designed for these locations to resolve customer needs from research to resolution.

You will receive curated training to grow your expertise and contribute to a team-driven culture focused on sales and service excellence. Growth opportunities and inclusive benefits support your development.

Qualifications

• Communication (Required)
• Critical Thinking (Required)
• Customer Service (Required)
• Multitasking (Required)
• Product Knowledge (Required)
• Sales (Required)
• Task Management (Required)
• Teamwork Orientation (Required)
• Troubleshooting (Required)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile Experience stores in Colorado seek a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise. You’ll use new systems and a product roadmap designed for these locations to resolve customer needs from research to resolution.

You will receive curated training to grow your expertise and contribute to a team-driven culture focused on sales and service excellence. Growth opportunities and inclusive benefits support your development.