Senior Mobile Expert — Elite Retail Tech Leader

T-Mobile; Colonial Hills (SC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will work with new systems and tools to resolve customer needs—from research to resolution—while leveraging retail expertise for a top-tier customer experience.

You will engage in product knowledge, sales, and service with a team-focused culture, benefiting from curated training and development designed to grow your expertise and career within the Un-carrier.

Qualifications

• High School Diploma or GED required.
• Retail experience: 12+ months in Neighborhood Mobile Expert role preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will work with new systems and tools to resolve customer needs—from research to resolution—while leveraging retail expertise for a top-tier customer experience.

You will engage in product knowledge, sales, and service with a team-focused culture, benefiting from curated training and development designed to grow your expertise and career within the Un-carrier.