Senior Mobile Expert: Elevate Sales & Service

tmobile; Riverdale (UT); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental, vision

Job summary

T-Mobile Experience stores seek Sr Mobile Expert to deliver best-in-class customer service while applying retail knowledge. You will solve customer needs from research to resolution using new in-store systems and tools, guided by a dedicated product roadmap for these locations.

You'll join a team-based culture that recognizes contribution to store results and customer experiences. Expect curated training and ongoing development to grow your expertise and help customers, with a supportive

Qualifications

• High School Diploma or GED required.
• Retail experience of 12+ months preferred.
• Care: Elite Expert / Account Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile Experience stores seek Sr Mobile Expert to deliver best-in-class customer service while applying retail knowledge. You will solve customer needs from research to resolution using new in-store systems and tools, guided by a dedicated product roadmap for these locations.

You'll join a team-based culture that recognizes contribution to store results and customer experiences. Expect curated training and ongoing development to grow your expertise and help customers, with a supportive