Senior Mobile Experience Specialist

T-Mobile; McLean (VA); Presencial; USD 62.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Descripción de la vacante

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You’ll use new systems and tools to resolve customer needs from research to resolution, while contributing to a product roadmap for portable services.

You will receive curated training, with a focus on growth within a team-based culture that rewards performance and store results. The role emphasizes sales and service excellence in a fast-paced retail setting.

Formación

• Must have excellent communication skills.
• Strong customer service mindset.
• Ability to multitask in a fast-paced environment.
• Proficient product knowledge and sales skills.
• Experience in retail or mobile service preferred.
• Must be 18 years or older and legally allowed to work in the US.

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Conocimientos

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in our Experience stores. You’ll use new systems and tools to resolve customer needs from research to resolution, while contributing to a product roadmap for portable services.

You will receive curated training, with a focus on growth within a team-based culture that rewards performance and store results. The role emphasizes sales and service excellence in a fast-paced retail setting.