Senior Mobile Expert – Customer Experience Leader

T-MOBILE USA, Inc.; Spanish Fork (UT); On-site; USD 64,000 - 71,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Health insurance

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. in Utah's Spanish Fork area seeks a Sr Mobile Expert to deliver top-tier customer service in our company-owned Experience store. You will use new systems and tools to resolve customer needs from research to resolution while introducing the latest products on a dedicated roadmap.

This role emphasizes teamwork in a store environment that rewards performance and offers ongoing training, career growth, and competitive compensation with benefits and incentives.

Qualifications

• High School Diploma/GED required.
• Retail experience preferred (12+ months).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical thinking

Customer service

Multitasking

Product knowledge

Sales

Task management

Teamwork

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Utah's Spanish Fork area seeks a Sr Mobile Expert to deliver top-tier customer service in our company-owned Experience store. You will use new systems and tools to resolve customer needs from research to resolution while introducing the latest products on a dedicated roadmap.

This role emphasizes teamwork in a store environment that rewards performance and offers ongoing training, career growth, and competitive compensation with benefits and incentives.