Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Woodcrest Gardens (MD); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

401(k) & Stock grants

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap built for these locations.

You’ll receive one-of-a-kind training and ongoing development in a team-based culture that rewards contribution to experience and store results, enabling you to grow and excel as part of the Un-carrier.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months experience preferred.
• Care: Elite Expert, Account Care and Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to promote a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap built for these locations.

You’ll receive one-of-a-kind training and ongoing development in a team-based culture that rewards contribution to experience and store results, enabling you to grow and excel as part of the Un-carrier.