Senior Mobile Expert - Customer-Obsessed Tech & Sales

T-Mobile; Upper Moreland Township (Montgomery County); On-site; USD 82,656,000 - 99,187,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental leave

Medical, dental and vision insurance

Mobile service discounts

Home internet discounts

Job summary

T-Mobile is hiring a Sr Mobile Expert for our company-owned Experience stores in the United States. The role focuses on delivering best-in-class customer service while applying retail expertise to solve customer needs from research to resolution.

You will work with new systems, participate in training, and help build a culture of sales and service to deliver exceptional experiences. The position emphasizes collaboration with peers in Customer Service and Engineering, with career development and

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge of T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Multitasking

Product Knowledge

Sales

Teamwork

Troubleshooting

Critical Thinking

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Tools

In-store systems

Digital tools

Job description

T-Mobile is hiring a Sr Mobile Expert for our company-owned Experience stores in the United States. The role focuses on delivering best-in-class customer service while applying retail expertise to solve customer needs from research to resolution.

You will work with new systems, participate in training, and help build a culture of sales and service to deliver exceptional experiences. The position emphasizes collaboration with peers in Customer Service and Engineering, with career development and