Senior Mobile Experience Specialist

T-Mobile; Arlington (VA); Presencial; USD 62.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base + incentives

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health, dental, vision insurance

Money coaching

Tuition assistance

Descripción de la vacante

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores to deliver best-in-class customer service while leveraging retail expertise. You will work with a team to resolve customer needs, utilize new systems, and contribute to a culture of sales and service.

The role emphasizes ongoing training, collaboration, and a focus on delivering exceptional customer experiences in a dynamic retail environment.

Formación

• High School Diploma or GED required.
• Retail experience: 12+ months preferred.
• Care: Elite Expert, Account Care or Technical Care preferred (optional).

Responsabilidades

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and develop SME knowledge for T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to contribute to sales and service culture.

Conocimientos

Customer Service

Communication

Sales

Retail Knowledge

Problem Solving

Educación

High School Diploma

Descripción del empleo

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores to deliver best-in-class customer service while leveraging retail expertise. You will work with a team to resolve customer needs, utilize new systems, and contribute to a culture of sales and service.

The role emphasizes ongoing training, collaboration, and a focus on delivering exceptional customer experiences in a dynamic retail environment.