Senior Mobile Experience Specialist

T-Mobile US Inc.; Kirkland (WA); Vor Ort; USD 34.000 - 49.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Zusammenfassung

T-Mobile US Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and a roadmap designed for these locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points quickly.

You'll receive curated training and ongoing development in a team-driven environment that rewards store results, aiming to provide the best sales and service experiences in a customer’s lifetime.

Qualifikationen

• High School Diploma/GED (Required)
• - Retail: 12+ mos. Neighborhood Mobile Expert
• - Care: Elite Expert, Account Care
• - Care: Elite Expert, Technical Care

Aufgaben

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Kenntnisse

Customer Service

Retail Sales

Organization

Training

Mathematics

Certification

Ausbildung

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Jobbeschreibung

T-Mobile US Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and a roadmap designed for these locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points quickly.

You'll receive curated training and ongoing development in a team-driven environment that rewards store results, aiming to provide the best sales and service experiences in a customer’s lifetime.