Senior Mobile Expert — Customer Experience Leader

T-Mobile; Liberty (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Short-term disability

Long-term disability

Life insurance

Transit discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is seeking an Experience Expert in our company-owned Experience stores. You will leverage your retail expertise to deliver best-in-class customer service, resolve needs in one interaction, and work with Engineers and Sales teams to create seamless resolutions.

You will receive curated training to deepen your product knowledge and ongoing development in a team-based environment that rewards contributions to store results and customer experience.

Qualifications

• High school diploma or GED required.
• Experience in customer service and retail is preferred.
• Comfort using in-store systems and digital tools is expected.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems.
• Completes ongoing training to become SME in T-Mobile products and processes.
• Utilizes digital tools in interactions and onboarding.
• collaborates with teammates to foster a sales and service culture.
• Manages customer expectations and resolves issues efficiently.

Skills

Customer service

Retail sales

Organization

Training

Math skills

Certification

Multitasking

Problem solving

Communication

Teamwork

Education

High School Diploma/GED

Tools

POS systems

CRM systems

Job description

T-Mobile USA, Inc. is seeking an Experience Expert in our company-owned Experience stores. You will leverage your retail expertise to deliver best-in-class customer service, resolve needs in one interaction, and work with Engineers and Sales teams to create seamless resolutions.

You will receive curated training to deepen your product knowledge and ongoing development in a team-based environment that rewards contributions to store results and customer experience.