Senior Mobile Experience Specialist

T-MOBILE USA, Inc.; Roanoke (VA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Holidays

Job summary

T-Mobile USA, Inc. is seeking an Experience Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned stores. You will use new systems and a roadmap built for these locations to resolve customer needs from research to resolution.

The role emphasizes teamwork, ongoing training, and utilization of digital tools to enhance the shopping experience, with a focus on growth and delivering exceptional service in a fast-paced retail environment.

Qualifications

• Strong Customer Service Skills: Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience
• Retail Sales: Retail Experience In High Volume Environment And Ability To Work In Varied Environments
• Detailed Organization: Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail
• Training: Acclimate Local Retail Sales Associates And Partner Sales Associates To Unique Event Environment
• Mathematics: Consistent Accuracy With Basic Math And Proficient Use Of A Calculator
• Pass Certification And Quarterly Re-Certification Process.
• Demonstrated System And Tool Knowledge With The Ability And Aptitude To Learn New Skills.
• Strong Problem-Solving Skills And Ability To Handle Customer Escalations With A Calm And Professional Demeanor.
• Demonstrated Ability To Work In A Fast-Paced Environment And Handle Multiple Priorities Simultaneously.
• Passionate About People, Teams, And Our Un-Carrier Values.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.
• Success In Resolving Sales And Customer Service Pain Points.

Skills

Customer Service

Retail Sales

Multi-tasking

Training

Communication

Math

Certification

Teamwork

Problem Solving

Attention to Detail

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking an Experience Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned stores. You will use new systems and a roadmap built for these locations to resolve customer needs from research to resolution.

The role emphasizes teamwork, ongoing training, and utilization of digital tools to enhance the shopping experience, with a focus on growth and delivering exceptional service in a fast-paced retail environment.