Senior Mobile Experience Expert

T-Mobile; Roanoke (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental leave

Family building benefits

Discounts

Job summary

T-Mobile is seeking an Experience Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, while collaborating with peers in Customer Service and Engineering to create a seamless experience.

You will participate in curated training and development to grow expertise and contribute to a team-driven, rewards-based culture that delivers top sales and service experiences in a

Qualifications

• High school diploma or GED is required.
• Minimum 12+ months of tenure in a related mobile, retail, or Elite/Authorized role.
• Strong customer service, sales, and communication skills.
• Ability to learn new systems and tools quickly.
• Ability to work in a fast-paced store environment.

Responsibilities

• Sells appropriate products and services based on customer needs.
• Resolves customer issues in a single interaction using store and digital tools.
• Participates in ongoing training to act as SME for T-Mobile.
• Leverages digital tools in customer interactions and onboarding.
• Collaborates to build a strong, sales- and service-driven culture.
• Strives to improve sales and service outcomes for customers.

Skills

Customer service

Retail sales

Strong communication

Organization

Multi-tasking

Training & onboarding

Math accuracy

Team collaboration

Problem solving

Calm under pressure

Education

High School Diploma/GED

Tools

In-store systems

Digital tools

Job description

T-Mobile is seeking an Experience Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, while collaborating with peers in Customer Service and Engineering to create a seamless experience.

You will participate in curated training and development to grow expertise and contribute to a team-driven, rewards-based culture that delivers top sales and service experiences in a