Senior Mobile Experience Leader

T-Mobile US Inc.; Sterling (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Disability insurance

Life insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking Experience Experts to deliver best-in-class customer service in company-owned Experience stores. You will work with peers across Customer Service and Engineering to resolve customer needs through new systems, tools, and a curated training program designed to enhance expertise and ongoing development.

Roles emphasize a team culture with everyday opportunities to grow within a dynamic retail environment, focusing on sales excellence and customer experience.

Qualifications

• Strong customer service skills in a fast-paced retail setting.
• Retail sales experience in high-volume environments.
• Excellent organization, multitasking, and attention to detail.
• Ability to train and onboard store teams for events and promotions.
• Basic math and calculator proficiency.
• Proven problem-solving abilities in customer escalations.

Responsibilities

• Sell products, features and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and digital tools.
• Complete ongoing training to become a subject matter expert in T-Mobile offerings.
• Leverage digital tools in interactions and onboarding.
• Collaborate to build a strong sales and service culture.
• Aim to resolve sales and customer service pain points efficiently.

Skills

Customer service

Retail sales

Organization

Training

Math skills

Communication

Problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Experience Experts to deliver best-in-class customer service in company-owned Experience stores. You will work with peers across Customer Service and Engineering to resolve customer needs through new systems, tools, and a curated training program designed to enhance expertise and ongoing development.

Roles emphasize a team culture with everyday opportunities to grow within a dynamic retail environment, focusing on sales excellence and customer experience.