Senior Mobile Experience Leader

T-Mobile

Virginia Beach (VA)

On-site

USD 33,000 - 47,000

Full time

8 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Holiday Pay

Mobile Service Discounts

Home Internet Discounts

Pet Insurance

Job summary

T-Mobile USA, Inc. is hiring Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You will work with peers in Customer Service and Engineering to resolve customer needs, use new tools, and follow a dedicated training curriculum to deepen expertise.

A team-based culture rewards contributions to store results and customer experiences. The role emphasizes sales and service delivery, ongoing training, and a path to grow within a dynamic environment that

Qualifications

Strong customer service skills with energy to deliver a world class shopping experience.
Retail sales experience in high volume environment.
Excellent organization, multi-tasking, and attention to detail.
Ability to acclimate local Retail Sales staff to event environments.
Math proficiency and calculator use required.

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction using in-store systems and digital tools.
Completes ongoing training to act as SME in all things T-Mobile.
Leverages digital tools in interactions and onboarding.
Collaborates with team to build a culture of sales and service.